The Best Lead Generation Companies: USA

The Best Lead Generation Companies: USA

The Best Lead Generation Companies: USA

High-quality lead generation is difficult. Yet, many lead generation companies have emerged that make bold promises.

Promises that go unmet or underdelivered. This has become the norm in the industry, and one that marketing leaders are trying to avoid.

After all, explaining lost dollars on unmet promises is a difficult conversation to have with the CEO and CFO. As Y-o-Y budgets are slashed across the board, partnerships that don’t yield ROI have to be discarded.

Lead generation cannot remain stagnant, especially when competition is moving at breakneck speed across industries. The industry, especially partner channels, must step up.

However, some partners go above and beyond. That preach what they practice and deliver, enhancing the bottom line and proving performance.

This is a list of these partners, created for marketing leaders to better navigate the lead-gen phase.

Lead Gen agencies exist to streamline your growth.

You need to create a to-do list for your partners. Let’s talk about what lead gen agencies need to do for you.

Free-up Resources

Agencies that deliver leads help you alleviate some pressure on your team. These lead-generation companies help brands focus on what matters the most. Whether it’s developing, selling, operations, or marketing, an agency will empower you to do more of what you specialize in.

Bring in Expertise

Lead gen is not easy. And it ain’t a shocker. Your internal marketing team has a lot to do— they have to set up campaigns, bring in revenue, and handle everything in between— can they afford to dedicate that team to lead gen, as well?

Internal teams are brilliant at the long-term vision. However, hiring an expert saves time in the short term and money in the long term to drive sales and leads. These agencies know what to do, what channel your buyer uses, and how to attract them and drive growth, usually throughout the funnel.

Increase Reach (Scalability)

One of the best things about a lead gen agency is its ability to scale. They scale operations based on your requirements, helping you keep lean.

Whether you’re expanding globally or locally, a lead gen agency can bring in its expertise to drive personalized growth, usually through bespoke solutions.

These agencies also have global, proprietary data, which makes perfect sense if you’re looking to expand beyond your borders and niche market expertise, if you want to zero in on one geo.

Choosing a partner agency means selecting a brand that acts as your extension.

When you choose a lead gen agency, the most vital part is choosing the right partner. Here are some signs you should look out for: –

  1. They focus on quality and not just quantity.
  2. They’re transparent about their processes from the get-go.
  3. They don’t talk in jargon and terms you don’t understand
  4. They have a history of accountability. (If you’re picking young teams, you need not look at their client list. Accountability is an effective factor, too.)
  5. You feel they align with what your goal is— this feeling should be based on data and business acumen.

The best lead gen companies in the USA

Ciente

Ciente

Location: Dubai, UAE
Markets Served: Global (APAC, EMEA, LATAM, NAM)

Ciente is a global full-funnel demand generation engine that serves US enterprises seeking international market expansion and high-quality lead generation services. Ciente is the right partner for organizations looking for cross-border market insights, business intelligence, or high-quality leads from emerging markets.

The organization is industry-agnostic with deep expertise in SaaS, Finance, Manufacturing, Telecommunications and IT Security.

Ciente serves US clients through an editorial platform trusted by global leaders, creating an engaged international readership that helps American companies connect with qualified prospects across multiple continents.

Their approach is built on a proven engagement loop: exceptional, localized content attracts international readers, readers engage with relevant business challenges, and qualified prospects connect with US solutions providers.

This methodology drives meaningful cross-border conversations and positions American companies as problem-solvers in new markets, leading to increased global engagement.

Ciente leverages this proven system to empower US companies, international prospects, and drive measurable ROI for American enterprises expanding globally.

From top-of-funnel international leads to qualified appointments, with specialization in content syndication and cross-border appointment setting, Ciente offers a comprehensive service suite designed to help US companies prove international marketing delivers more than just cost; it drives revenue.

Ciente is known for:

  1. Record-time international campaign deployment
  2. Cross-border market insights and competitive intelligence
  3. Exceptional lead quality and conversion ratios from global markets
  4. Consistent US brand representation internationally, making them one of the best international brand extension partners

This comprehensive international service suite makes Ciente a top contender for US companies seeking the best global lead generation partnerships. For American enterprises ready to scale internationally, it’s undoubtedly a powerhouse.

Belkins

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Location: LA, California, USA

Belkins calls itself the #1 B2B Lead Gen agency. And that might be true. Belkins’ reputation in the market is unparalleled, consistently ranking number one in all lead gen and marketing lists.

They are known for: –

  1. Exceptional lead quality, including appointments
  2. Their response time
  3. Business-elevating performance and strategies
  4. Deep understanding of the industries they serve and a tailored approach to campaigns.

While many organizations make these promises, Belkins is known to deliver on them, enabling business growth. However, Belkins is on the expensive side. It is a through-and-through premium partner channel.

And while large organizations have clear benefits working with them, SMBs and SMEs need to assess whether the ROI will be feasible in the long run.

But Belkins is one such organization that you cannot go wrong with.

SalesRoad

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Location: Boca Raton, Florida, USA

If you want to outsource your sales and generate high-quality appointments and leads, there’s no better candidate than SalesRoad. The organization is known for delivering ROI, and clients are usually happy with the appointments generated.

They create tailored campaigns for unique requirements, but that’s something most companies do. SalesRoad, on the other hand, takes a different approach; they create sales playbooks that are customized for individual companies.

They adapt to company cultures and act as an extension, and make the best of the promise without sacrificing brand voice and authenticity in the process.

Virtually everyone who partners with SaleRoad believes they are worth the cost, and the organization is known for being cost-effective and efficient with budgets.

Overall, SalesRoad is the perfect choice for SMBs, SMEs, and Enterprises alike. An all-rounder.

CallBox

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Location: Encino, California, USA

While most companies specialize in a niche, handling sales or lead gen, CallBox provides its partners with the entire marketing suite and a multi-touch and multi-channel approach. They run –

  1. Webinar and Virtual Event Marketing
  2. Event Marketing Services
  3. Cross-Border Marketing
  4. B2B Lead Generation
  5. Outsourced SDRs

They provide the full-funnel journey and diversify it. CallBox does not shy away from delivering leads from different sources, differentiating itself from the crowd of lead gen and marketing agencies.

The brand is known for quick turnaround times and adaptability, plus their event marketing is something to look out for. The engagement levels provided by CallBox are well above industry standard.

As for pricing, CallBox is priced reasonably and is known for providing ROI compared to its costs.

Sales Factory

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Location: Tampa, Florida, USA

Type: Agency

Specialization: B2B Sales

The Sales Factory prides itself on selling everything. They are an industry-agnostic organization with depth in multiple verticals, providing sales and leads.

Sales Factory is famous for retaining your brand’s voice across the sales pipeline. Their SDR teams ask the right questions and make strategic pivots that empower brands to sell better.

Their response time and communication are the best in the industry, whether that’s B2C or B2B.

The Sales Factory is quite reasonably priced, making it a powerful option for SMB and SME-type organizations.

Cleverly

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Location: LA, California, USA

Cleverly is a special one on this list. They generate leads from LinkedIn, using-

  1. LinkedIn Advertising
  2. LinkedIn Lead Generation
  3. Cold Email Outreach
  4. White Label Lead Gen
  5. LinkedIn Recruitment

What makes Cleverly different from its competition is the channel it uses, enabling clients to use LinkedIn. This position is smart because LinkedIn has been pushing to become the go-to stop for lead generation, especially B2B.

Cleverly is that kind of partner that adapts to a business’s ever-changing needs and is highly adaptable.

The brand has flexible pricing, based on what you need. The pricing can range from $1,000 to $200,000 and above.

Martal Group

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Location: San Francisco, California, USA

The Martal Group is an organization that specializes in tailoring its solutions to align with each unique client needs.

They provide services from appointment setting to inbound lead generation with a focus on sales enablement. In recent years, the brand has developed an outbound Agentic-AI platform with a promise of finding leads with high intent, crafting personalized messages, and maximizing deliverability — as explained in this article on lead generation with Agentic AI.

The organization is known for its BDRs and account managers: friendly, communicative, and talented across the board. The brand focuses on communication and iteration, and they have proved this method works by increasing the number of positive conversations their clients are having.

However, the Martal Group is expensive. But the quality of leads provided more than made up for the price.

New Breed+

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New Breed Revenue is a ReVOps and Demand gen agency. Their services are beneficial for B2B companies that want to improve and streamline their tech stack, enhance revenue performance, and accelerate growth.

As an Elite HubSpot Solutions Partner, New Breed empowers clients to unlock the platform’s full potential by building integrated, scalable systems tailored to their business needs.

And with their demand generation services, they orchestrate and execute a full-funnel experience for their clients’ banners. From attraction to retention, New Breed Revenue takes care of all marketing and sales needs.

They are known for their strategic approach and seamless collaboration with exceptional communication and teamwork.

KlientBoost

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Location: USA

KlientBoost is innovating marketing at the forefront, fusing traditional techniques with a new-age approach. They specialize in the B2B industry through a combination of paid advertising, CRO, and SEO services.

Usually, the campaigns that KlientBoost runs deliver high-quality leads and performance, affecting your sales pipeline and marketing goals. They develop personalized marketing plans for unique needs and goals.

Their audits are thorough, and their reporting is exceptional. Everyone in the industry can and should appreciate the approach KlientBoost is taking. A strategic and data-driven storytelling approach.

Choosing a partner agency will make or break your organization.

And that’s not an understatement. Marketing has been walking a fine line between success and failure post-COVID.

It has been a difficult few years for marketing leaders. As such, they cannot afford missteps, including partnering with the wrong agency.

Delivering ROI is the name of the game, so choose a partner that will help you get there. Not push you 10 steps behind.

StarHub Launches Dynamic Ad Pods to Improve Real-time Ad Experiences

StarHub Launches Dynamic Ad Pods for Better Ads – Ciente

StarHub Launches Dynamic Ad Pods for Better Ads – Ciente

StarHub’s forward-thinking approach is a strategic step to maximize the outcome from ads, while making TV time enjoyable again.

Digital advertising has taken a significant leap from traditional advertising, which follows a one-size-fits-all approach. The lackluster promises etched on flashy graphics aren’t as effective today.

As modern consumers grow increasingly informed and aware of the market, they want change. They wish for-

Hyper-personalized experiences that resonate with their personal interests and preferences.

This is where digital advertising made a pivot to programmatic advertising. And it’s fair to say that the domain is still innovating.

In recent developments, we’ve developed Singapore’s first-ever solution that changes ads in real-time during live TV broadcasts.

How is it different?

Most connected TV ads run on demand or before broadcasts. But these were unnecessarily disruptive and repetitive. StarHub sought to do something unique, and revolutionize TV advertising.

In partnership with Hoppr, the Singapore-based company has built dynamic ad pods. These will unlock a great deal of opportunities for advertisers to provide relatively more relevant and intelligent experiences to the viewers without disrupting their live program experiences.

How does it work?

It’ll draw on 175 million hours of viewing data insights through StarHub’s advanced CTV Server-Side Ad Insertion (SSAI) technology. In other words, two neighbouring households watching the same live program will be able to see two different ads based on the household’s interests.

Moreover, Dynamic Break Matching ascertains that the viewing experience is less disruptive and the ads fit in naturally. To ensure this, dynamic ad pods are available in diverse formats, such as pre-roll and mid-roll, to be delivered during high-engagement moments. All while retaining the energy from the entertainment program.  

This is a fascinating feat for digital advertising as it’ll help reduce media waste and improve performance measurement in the long run.

StarHub’s solution isn’t just a tool. It’s an innovative leap for digital ads, one that combines the power of TV storytelling and the precision of digital media to develop a more connected customer journey.

Lead Generation Framework

A Strategic Lead Generation Framework for IT Companies

A Strategic Lead Generation Framework for IT Companies

The crowded tech market demands uniqueness and proof of credibility. How far will the traditional lead gen strategies for IT companies take you? Find out.

“Your competition is any business that can fulfill the wants and needs of your potential buyers the same as you can, or even better.”

This realization has sent the market scampering in different directions. And why the vitality of competitive analysis has surged. In a market with no breathing space, it’s easy to lose your footing, let alone establish dominance. And if you don’t stand out, your competition whisks away your target account.

That’s how cut-through selling has become. The same hiccup for sales has instilled a challenge for marketing- how do they reach prospective buyers?

The legacy lead generation techniques don’t fill the gaps in the current landscape. Of course, the statement, “we require more leads,” has become overused, but the foundation for actually generating high-quality leads is wobbly. It poses a severe conundrum for lead generation across IT companies.

Why Is Lead Generation Substantial for IT And Technology Companies?

Have you ever wondered about the immense market size of the IT industry? In 2024, it was estimated to be around $1.5 trillion, and is projected to skyrocket to $2.59 trillion by 2030. That’s 9.4% CAGR in over six years.

If you look at the numbers through squinted eyes, these numbers would easily reflect the competition that’s out there. It’s intense, and with the cycles of digital transformation gaining momentum, the level is about to soar.

In this crowded market, it’s a challenge to stand out. Every other business is selling similar products to yours and even targeting the same market segment. It’s obviously a conundrum for you. Your competition is technically every organization that can meet your potential buyer’s needs as well as you can, or better.

The competition is 360-degree.

But it’s not always about your solutions; it’s about whether you can market them. In a crowded market with no breathing space, how will you retain your footing? And as the market makes a 180-degree shift every couple of years, how do you re-establish your positioning?

Optimizing Your Lead Generation Framework for IT And Tech Industries

While market competition remains a substantial challenge for IT firms, the focal lead gen challenges move beyond such generic hurdles. The evolving data privacy landscape, complex tech offerings, and exhaustive sales cycles add to the mix. And introduce unexpected complications.

Are you stuck at ‘discussing’ leads as the only lead generation strategy?

This doesn’t mean that your traditional lead gen playbook isn’t working. The truth is, the same playbook isn’t optimal for evolving IT businesses. Your age-old lead capture tactics follow a very myopic purview of buyers.

And lead generation, from a very crucial marketing model, has been oversimplified into merely ‘capturing leads.’ There’s no further probe into this methodology of lead generation. And how it’s impacting other marketing and sales functions:

  1. Why are the leads not converting, and what are the fundamental reasons?
  2. Does the funnel continue to leak opportunities even after adopting automation tools? Why?
  3. Even with so much data at our disposal, why do the boundaries between us and the buyers continue to exist?

The thing is, these aren’t B2C customers, they’re tech buyers with the smarts and their own conversing age. It’s only a fraction of the picture. And in recent years, lead generation has become a simple yardstick- downloading eBooks, signing up for newsletters, or filling out a form.

Are you reaching the ones with the actual decision-making power?

The IT ecosystem is more complex than the others. Every supposed “right-fit” lead has conducted research at least at a single point across the marketing funnel. And not all of them are even decision-makers. Lead lists and contact databases are filled in with names, and you believe the work is done.

But do you think reaching the right buyers in a saturated tech market ends at this?

You’re marketing complex tech solutions to more than a single decision-maker. And not all of them entail a deep tech expertise. Marketing to a buying committee across IT businesses means marketing to CFOs and CTOs. And honestly, each of them assesses value in their own ways.

Even two distinct buying accounts in the same market might measure value differently at a given time. While one places substantial value, the other could find it detrimental. This is the challenge of marketing an IT solution- the market walks on extremes. And with tech, there come attached too many questions about privacy and security.

Any of the research that they conduct could be done off the grid. And they’re likely to only interact with your brand in their own terms. Your potential buyer is not even on your radar.

Where’s the marketing budget? (It’s a hypothetical question)

According to a survey conducted by The Partner Marketing Group, 48% of IT marketers stated that most of their marketing budgets go into trade shows and events. This is a 44% increase from the preceding year.

Okay, fine, the contacts are now in your pockets. So, what now? Even though 60% say that their priority and baseline objective is lead generation, their primary challenge is converting those leads. This means they’re making significant mistakes at the very top.

By eroding a majority of the budget into trade shows, paid and digital channels are attributed fewer resources. This has proved a major misstep for B2B tech marketers. They’re missing a significant chunk of what’s in vogue: intent-led strategies and adaptive classification in line with account behavior and fit.

The shift in marketing was because of the disjuncture between marketing and sales. Marketing would hand off ill-fitting ‘MQLs‘ to sales, and call it a day. And a majority of those leads wouldn’t convert into opportunities.

IT firms need to keep up.

Stuck in the quantity-quality conundrum, the need for intensive technical vetting of low-quality leads has resulted in manual qualification. The consequence? Slow pipeline velocity and inflated cost-per-lead.

It’s high time IT businesses made a pivot to a more purpose-led and value-centric approach.

Lead Generation Strategies for IT and Tech Industries

1. Think of reliability as a commodity.

What happens when large systems fail? Heads roll.

A poorly implemented IT solution can lead to network breakdowns and frustrations. We’ve all been there. There’s always some ambiguity regarding the potential of an IT solution, but that’s not your cross to bear.

What actually matters for lead generation in IT companies is proving reliability and attesting to it. There’s little tolerance for operational downtimes, and any fluke can cost millions.

Here, it becomes crucial to curate marketing messages that showcase reliability rather than spotlight the product features. It’s about taking note of the high stakes involved and communicating the disruptions without creating fear. And given the intense market competition, you must communicate this reliability a tad differently from your competitors-

In a way that differentiates your IT solution and instills credibility at the same time.

2. Paint emotional associations to rope in the prospects.

Most marketing messages don’t prove effectiveness because they jump into solving the problem. How do you build connection and trust this way?

Of course, getting into the solution is a crucial factor, but tech buyers have the smarts and have done their research. In a needs-based society, they know what their business requires.

Your lead generation strategies for IT businesses should entail every bit of balance between cold reasoning and emotional association. This is where the GAP (Gathering, Association, and Problem-solving) model will do the trick-

  1. G – Gather facts on the target account’s current pain points. Focus on the hardcore facts that can be transformed, altered, or influenced in some way.
  2. A – Get into the emotional reasons why they should buy the solution. This is where you also establish the value of your IT solution from the buyer’s perspective. What do they care about the most- scalability, security, ease of use, or pricing points? Here, you get to the root of their pain. And through this, you understand how to trigger an emotional response.
  3. P – Prescribe what is best for them, not sell your solution. Once your buyer has created an emotional association, it’s easier to help them see the bigger picture, i.e., what owning this tech feels like.

Remember, emotional impact > cold logic and price-based reasoning.

3. Underscore zero-party and first-party data, not purchased lead lists.

Google has phased out third-party cookies, and due to the latest security policies, we’re diving into a cookie-less future. Especially if you think of tech buyers, they’re the ones who are more proactive about security. That’s one of the most fundamental hiccups IT marketers must be aware of.

But software such as PETs and reverse-DNS can help brands tap into website visitors without utilizing cookies.

To keep buyers’ trust, marketers will have to dig into the first-party data because users are consenting to it beforehand. It’s just the question of whether you understand those patterns from your website and lead gen forms. And even implement lead magnets to expand your data collection.

The significant aspect is to also entail a consent management form, allowing users to access and manage the data they’ve provided. You’re attributing a chunk of control to the buyer, making them feel that they are in safe hands.

This way, you’re building trust not just for the marketing message to get through. But to also facilitate secure and informed adoption.

4. Transform the internal phrasing for consistent messaging all across.

Messages across different channels can be diverse, but then it’ll topple your brand perception. The way the market is shifting, there’s one thing that must remain constant. And that’s your brand.

Just as the market is shifting from MQLs to IQLs, your content and messaging should reflect the same. Often, IT marketers are so lost in the product features that they overlook the messaging and value they’re actually delivering through marketing campaigns.

While one campaign follows all the recent trends and follows a modern playbook, the other leverages conventional data. It ultimately portrays your brand in a negative light. You’re marketing an IT solution that focuses on modern capabilities and digital transformation.

But what about the content? At the top of the funnel, this is what the focus should be. Innovating not just your solutions, but the messages and communications your prospect is going to interact with.

As an IT marketer, you blend all aspects- from marketing storytelling to the complexity of IT solutions. And unify all of it in an agile but innovative lead generation strategy-

One that speaks to the non-technical and technical stakeholders. And posits the value to resonate with the diverse buying committee.

Lead Generation for IT Companies: An Emotionally-Charged Strategy?

The thing is, it’s easy to filter lead generation into a list of specific techniques and label them proven. But with the changing environment, so many marketing and sales teams are frustrated with low-quality leads. And interactions that go nowhere.

From SaaS to fintech to IT, each industry faces this quagmire.

But each domain also entails its own complexities. There’s no point in copy-pasting the same framework. They might work for the short-term, but for the long game, you’re missing out on key accounts. It’s because you’re busy attempting to engage buyers who have no connection to you.

IT companies require lead gen strategies that work for IT buying committees, from the CFO to the CEO. But it’s the marketing comms segment that takes a hit. The message doesn’t resonate with all of them, and you lose the deal. Even the tiniest account matters. So, where do you start?

You start with instilling reliability, not just trust. In the IT industry, reliability is scarce. But if they trust your message, they trust your solutions. And that’s what matters- linking the buyer to the value.

Only the value isn’t your flashy messaging, but in instilling an emotional response. Especially in a segment where emotions are often countered with cold, straightforward logic.

Appointment Setting vs. Cold Calling

Appointment Setting vs. Cold Calling: How Do You Reach Accounts That Matter Most?

Appointment Setting vs. Cold Calling: How Do You Reach Accounts That Matter Most?

Expecting an appointment for every call made is unrealistic. Here’s where drawing a line between appointment setting and cold calling becomes crucial.

Appointment setting in the 90s was all about the traditional cold calling method. The decision-makers either picked up your call or they didn’t. And to avoid the risk of losing the buyer account, you found another channel to get in.

Over the years, this process has not remained stagnant; it has actually improved. From merely conducting cold calls, it came to comprise follow-up strategies, recon tactics, plan Bs, among other things.

It’s because with more access to information, prospects hold a tiny bit of the upper hand. They can seek out qualified providers and vendors online, so why should they even go to the extent of setting appointments with your brand? It’s not worth the risk, and prospects have it all calculated.

These changes have also instilled new doubts and confusion surrounding appointment setting and cold calling- Do you abandon the cold calling altogether? But then, what’s left of appointment setting?

These are the questions this piece will set, as it comprehensively decodes the difference between cold calling and appointment setting. And then we jump into the nitty-gritty of cold calling as a vital tool for appointment setting.

The (very) fundamental differences between appointment setting and cold calling

1. Initial contact

Appointment setting used to be just cold calling, and keeping your pitch forward in case the decision-maker receives your call. Or you get through the gatekeeper.

But in recent decades, it’s become more proactive.

In appointment setting, you engage potential buyers who are qualified and deemed the right fit for your brand offerings. There are much tighter screening processes and qualification frameworks. Each account that appointment setters reach out to entails a degree of intent.

The initial brand interaction of the prospect has already taken place. And now you’re initiating contact based on the level of interest they illustrated- did they browse your webpage for a couple of seconds, or download your whitepaper and even sign up for your newsletter?

Cold calling is, as they state, cold, i.e., devoid of any connection. The prospects you’re reaching out to aren’t even aware of your brand or offerings, let alone interested in it.

The first three seconds are where you make the most impression, whether they’re interested or not. Because the prospect doesn’t know your brand, you must underscore in those first few seconds whether you’re worth listening to or not. And the other thing is, you don’t even know if they’re in-market or even your buyer.

But the point isn’t that- it’s to communicate value under any circumstance. If the POC (point of contact) doesn’t vocalize their lack of need, it’s even better. Maybe they can point you towards someone who might be, and that’s what your cold call should aim towards.

So, cold calling functions crucially as a tool to create interest or awareness.

Those few seconds are the foundation of your brand, and it is all that holds precedence. This starting point will always remain the foundational interaction that’ll come to pass if the prospect actually sets a meeting and closes the deal. Or drops off even before meeting with your AEs.

Bottom line? Cold calling = selling a meeting.

From here on, the difference in how accounts are approached in appointment setting and in cold calling shall foreground every other difference between the two.

2. Lead quality v/s quality

We highlighted that cold calling is all about volume. There’s no targeted approach leveraged here, at least in the traditional methodology. It’s about making discovery calls to your TAM and hoping the one on the other side of the dialer will have the interest to hear you out.

So, cold calling seeks out more volume of potential leads. These accounts don’t undergo any pre-qualification or screening process, which is why a majority of them could easily turn out to be a waste of time. Or on the other hand, you could miss an opportunity, just because your call didn’t reach the accurate POC.

Meanwhile, appointment setting is targeted and precise. Here, you’re interacting with an interested account to set meeting with your AEs or CMO.

The account you’re sending further should be the right fit, ICP, and intent-wise. This demands an intuitive qualification framework- one that recognizes warm and hot leads, but also offers space to nurture cold ones. It ensures your accounts are vetted and highly researched.

You don’t want to waste your AEs’ and the prospect’s time and resources to set a meeting that’ll go nowhere.

Hence, appointment setting is all about lead quality. By screening the target accounts for intent and the correct context, you’re only setting appointments with high-quality ones to elevate the chances of conversion.

3. Communications approach

Cold calling is a much more linear strategy compared to appointment setting. There’s a general script that you can personalize based on the account you’re attempting to access. Nowadays, SDRs have access to the latest tools such as LinkedIn Sales Navigator, which allows them finer details of the contact person. They outline your ICP and reach out to accounts based on that.

This makes the cold calling approach more directed, rather than it being a shot in the dark. Previously, the callers held no information regarding the prospect. The strategy was a dart game in the dark. It was literally all about skills and experience.

But these elements of cold calling have been abolished. It’s now a more informed first interaction with the prospect.

Appointment setting falls along the same lines. It’s not linear but a tad more diverse and diverging. Your qualification frameworks paint a very comprehensive picture of your target accounts. Your SDRs and appointment setters are more aware of who they’re talking to, their needs, pain points, and what exactly they want.

This has facilitated a more value-focused and purpose-led appointment-setting strategy.

4. Impact on sales cycle

As cold calling deals with more unqualified and ill-fitting accounts, sales conversion could take a relatively long time. First, it takes time to qualify accounts and gauge interest manually.

And second, the sales cycle naturally lengthens as your SDRs and BDRs spend more time building a proper relationship with the prospects, researching their needs, and then personalizing the communications accordingly. Basically because there have been no previous brand-related interactions, your sales team will spend the sales cycle length developing a positive rapport.

Whereas appointment setting ascertains that your AEs are conversing with well-vetted and quality prospects. This results in much smoother communication and a better flow in dialogue. Your team already knows where the challenges lie and what the gaps are, so this builds a bridge beforehand.

The sales cycle ends up being typically shorter. Your appointment setters aren’t just handing off qualified leads to the AEs. But also, the research they’ve carried out, and the background of the account.

Appointment setting ascertains this- A relationship has been initiated, now it’s in the hands of your AEs to build on that relationship.

5. Resource allocation

With the amount of strategy and branching out that appointment setting requires, more resources are allocated. And it takes more time to get to setting meetings.

If you look at the whole picture, scheduling appointments begins with research and curating a qualifying framework. This necessitates more time upfront and more time for each strategy development and execution.

But these are easily overlooked. Shorter sales cycle and elevated conversion rates make appointment setting worth the effort. And in the long run, it’s cost-effective.

Meanwhile, it’s different for cold calling.

Cold calling doesn’t need a lot of time upfront. If one call doesn’t reach a specific prospect, most cold callers move on to the next contact and reroute later. This technically saves time, but in the long run, this approach could prove resource-intensive if there aren’t slightest returns at all.

It begs the question-

Is cold calling dead, as the majority of the market says?

Cold calling isn’t limited to ‘calling’ anymore. It’s about meaningful interactions and strategic follow-ups.

But if you think of sales, it’s a craft that doesn’t really follow a very strict rulebook. You learn, try, fail, try again, test, and learn all over again. It’s the experience that offers the advantageous edge when the selling environment shifts or when the top players announce ‘new’ rules of their own, or when new technologies appear.

It’s in the inherent skills and experience. And having the skill set to change and adapt where it matters.

A crucial portion of the sales population announced that cold calling is dead. Just because it didn’t work for them. Isn’t that the reality? It’s because they’re assuming that the buyers are the same as before, and the process doesn’t represent a spider’s web.

What changed?

First and foremost, prospects are now better informed. They can easily segregate the qualified providers and consultants who are worth their time, and actively reach out to them.

And second, your prospects don’t trust you. Overstated claims, half-truths, and lackluster promises have already wasted their time before. With this market knowledge, the risk/reward scales are tipped against you.

So, the question is- will just cold calling hit the appointment setting goals as you want it to?

Appointment setting might start with cold calling. But it doesn’t end there.

Instead, cold calling is just one integral part of it. And there’s more to cold calling than just scheduling appointments with potential buyers.

This is the primary difference between appointment setting and cold calling.

Cold calling is a marketing and sales tool- a mere step in a very long creative process. And just like any marketing tool, it isn’t good or bad (or dead). The tool could work wonders in some places and prove a disaster in others. That’s how all tools and software work, so why has the market declared cold calling dead?

Cold calling is a crucial component of appointment setting. It’s not “the” process itself. This is what sales and marketing professionals must realize-

If your sales prospecting isn’t working as it should, that doesn’t mean you declare it dead and jump onto riding the coattails of a new trend or tech. The answer for improving your sales performance is generally a well-coordinated combination of tools and ideas.

It’s all a performance- “Sales is a whole different ballgame today. And with new tech, strategies, and techniques flooding the market, the age-old concept of cold calling should be declared dead.” With this, decades of sales fundamentals are out of the window.

It’s become in vogue to declare new rules- cold calling is discarded, and appointment setting is all about using tech correctly.

But there’s an underlying facet to these that ties them together.

From cold calling to appointment setting, it boils down to communicating value.

You can’t isolate one approach from the other, and that’s the bottom line. The desired outcome of cold calling is appointments, whereas a larger number of qualified appointments demands strategic cold calling.

They’re two peas in a pod. And the pod is valuable for communication. It’s about undertaking a communications strategy that doesn’t position your brand as ‘the other one.’ But it is the only and top choice in this saturated market.

With traditional cold calling, there were a few seconds to make an impression and communicate value. And in the crowded market, this has worsened- there are even fewer seconds. Do you think a company’s stakeholders have the time for ordinary and vague?

This is where a combination of cold calling and appointment bears fruit, which goes beyond just blocking dates on a calendar. The objective becomes building relationships and nurturing them in a way that benefits you and the prospects.

AI and Decision Making: The Tech Shaping Leadership

AI and Decision Making: The Tech Shaping Leadership

AI and Decision Making: The Tech Shaping Leadership

What happens when a decision you made fails? Revenue falls, stocks crash, and the worst part is that employees who trusted you have to be laid off.

A leader’s decision-making has to be strategically sound. Like a game of Chess or Go, even if it can’t predict the future, the move must make sense in your own context. Whether that’s serving the shareholders, improving employee engagement, or developing something that truly matters.

Yes, revenue matters. Without it, businesses are doomed.

However, it’s a decision that leaders make that leads to revenue, and there are a lot of decisions to go around. A leader is swamped and cognitively spent every day.

That’s why C-suites, investors, and managers protect themselves so closely- because a wrong decision, at their level, means loss of their job and their subordinates. Whether someone admits it or not, that is a blow to a person’s pride as a leader.

However, there is a golden line: AI is helping leaders make decisions. But the reason behind it might not be that the machine knows better.

The reason is simple, it’s a library that can be questioned and if properly used can question back. And yet, it can become a crutch to be relied on. If the AI is taking all decisions, what are you doing?

Being accountable won’t be enough. The tool must be harnessed the way the steam engine was- with deliberate precision.

The Chessboard: Strategic Choices in the Age of AI

In Chess, once the players make 5 moves each, the number of possible moves is an unimaginable number called the Shannon Number, named after Claude Shannon. The number is 69,352,859,712,417

Businesses function similarly; your decisions branch out into many possibilities. It’s basic probability. And it is possibly one of the first things any leader learns: no decision is 100% foolproof. Something always goes awry.

Doesn’t that sound exhausting?

The Weight of Too Many Moves: Decision Fatigue.

Decision fatigue is a real phenomenon experienced by leaders of all kinds. The scope hardly matters; the number of decisions does, and the scale.

After all, you can’t delegate these. And anyone doing so is no leader but rather a caricature of the typical office manager. While actions can be delegated, decisions cannot. And with decisions comes the noise of the people surrounding you.

“Where are the reports?”

“Hey, can you help the XYZ team with the product planning?”

“What about Q2? What have you done to increase revenue for the upcoming quarter?”

“Yeah, Tom from product got fired. We need a new hire, and you need to sign off on it. Oh, what do you mean you didn’t know?”

And this is in the first 4 hours of you being in the office. A leader, it seems, has to put out fires. Not to mention the onslaught of salespeople calling you to sell their solution to you. Luckily, you got a PA to handle that.

Wait, where’s your PA?

Another task, another day.

All leading to analysis paralysis.

From Grandmaster to Game Piece: Risk Management or Complacency?

AI can change all of that. This powerful tool offers everything a leader needs, from simulation to acting as a PA to screening calls to automating workflows.

Wow. The potential is endless.

You can finally break the chain of analysis paralysis and make informed decisions. Isn’t that why you got those AI systems in the first place? To augment and not reduce?

But what happens when you become complacent and dependent? Finally, the decisions have been outsourced, but their weight hasn’t.

You still carry them. The consequences are still with you.

This article by Forbes illustrates how top leaders, more than their employees, are using ChatGPT for better answers- for better actionable insights. The article says that 84% have bought products based on ChatGPT recommendations.

This is inevitable.

But what if the products are bad and your leadership is questioned?

What if it’s good, you over-rely on AI and subconsciously begin delegating decision-making, only passively approving, rather than being an active strategist?

The question you have to ask here is: who is making the move?

The Machine as Second Board: Using AI Without Losing Agency.

That’s enough pessimism. But let’s look at this: AI isn’t just threatening the jobs of your subordinates. But leaders as well.

It is a reality you will eventually have to face.

But what if you didn’t have to?

One of the most under-talked events in corporate history is how Shell overcame the 1973 crisis.

They just fed their top execs with possibilities. Shell hired analysts who used statistics to help leaders think in novel ways. And what do you know? Shell avoided one of the most perilous oil crashes in history.

This is what AI is for.

It won’t play for you, but it will help you understand the probabilities of what your move might do. And then empower you to pick the best one. Leaders must experiment with this technology- using it broadens what they think is possible.

But the use cases with which they are currently being used are almost unimaginative. It’s not used to see the possibilities but to eliminate them. Hasn’t the unpredictability of the stock market shown you that prediction is impossible and everything is an educated guess?

The future of leadership does not rest with the businessman who can predict. But instead, one who can create possibilities, something AI systems are primed for.

The Battlefield: Leadership, Risk, and Accountability

When Moves Fail: Accountability

AI systems can make your business feel safe. But the cascading effects of this tech are still unknown. Just speculation that AI might be a bubble sent analysts and the market scrambling. If the tech fails to live up to its almost magical promise, the market will burst.

And leaders who championed this in-house will be blamed.

Millions lost to a “safe bet.”

This is accountability. Not to mention the loss of jobs that any leader will have to carry with them.

However, AI is genuinely utilitarian. Between touting it as a medicine for all woes and an enemy of the people, there is a middle path that everyone is overlooking: AI is technology, not an evolution.

It was the natural course that our computing powers were going to take, as Alan Turing intended. And the failure or success of this tech will be attributed to the leader using it.

Let’s illustrate this.

Say you buy an Agentic AI, you bought it because one of your AI bots suggested it after days or months of talking and comparing. All the things that Google used to do.

But the confidence you have in this decision won’t be the same as Google’s because there, the opinions were of human beings, prone to bias. You have collaborated with the LLM to actually be authentic.

And the agentic AI fails.

Who do you blame? Yourself or the machine?

That’s a question to think about.

When Moves Succeed: Leadership

But what if it works and proves ROI? This is the scenario we want.

And not just once, mind you, but many times. The decisions work as you intended. And perhaps this is where the tech is going, making decisions foolproof.

But then why do shareholders need the CEO, the CFO, the CMO, or anyone? It could just be a web of AIs talking to each other and making necessary decisions.

Isn’t this a practical question to consider? Virtually, small businesses would be eliminated by this because what a small business could do, a $5000 AI system could do, too. And the future of that monopoly seems likely.

A lot of AI-agents that were specialised tools will be cannibalized by players with more resources.

What then is the role of the leader?

It is to move from decision-making to exploration. If your revenue is generated by machines, you will have to redirect the talented people in your employ to work on the possibilities the AI systems have put forth before you.

That is the logical, actionable step here.

The Library: AI as Advisor, Not Oracle

The Library That Questions Back

One of the best things about the AI is its ability to question when prompted. For example, if you have used Claude, it has a function to change its voice from learning to explanatory, to concise.

The explanatory and learning functions are amazing. They ask thought-provoking questions that help a leader reflect on what they’re doing.

It asks you questions like a teacher or someone who has expertise in that area. Of course, it’s not hallucination-free, but it doesn’t have to be to make someone think.

You guide it, and it guides you back.

That is a core difference between AI-dependent and AI-augmented decision-making.

The active participation of the leader.

One of the ways AI can help you and not cripple you is to find the blind spots that exist in your systems, like an expert would- but the AI system would be customized to your organization down to its micro-functions and then suggest changes.

But it will be the leader who will have to understand and implement the changes and ask the system why as many times as possible.

The possible hiccup

This is a sugarcoat. It’s not a hiccup but the elephant in the room- the visceral reaction many in top management had with AI: let’s replace our team.

Makes business sense to remove your programmers, marketing team, customer success, and whatnot, keeping the key members and integrating AI that might be cheaper to run in the long run.

Of course, this way, no one has to deal with the humanity of it all.

And this is a risky move. Not because people aren’t irreplaceable, but rather that failure won’t be able to be attributed, nor would anyone be held accountable- the loop would crush the organization.

The future has no merit because while thinking (AI!), action (robotics!), agency (Agentic!) can be substituted, observing real-time changes is a gift that only people possess. They can look at patterns and say- hmm, maybe this won’t work.

Great leaders don’t predict; they explore what is possible and what isn’t, and direct their attention there.

Bad leaders want to eliminate this because it’s too much for them.

The question is: Which one are you?

Lead Generation For Manufacturers: Leveraging the Disruption

Lead Generation For Manufacturers: Leveraging the Disruption

Lead Generation For Manufacturers: Leveraging the Disruption

Manufacturing, the backbone of the world economy, is always neglected in B2B conversations.

Yet, it’s arguably the largest B2B market there is, connecting every other business- whether they know it or not.

The manufacturing industry is valued at ~$14 trillion, leagues ahead of SaaS and AI. And yet, it is one filled with marketing errors and irrelevant knowledge.

The stats make it evident just how ineffective marketing as a function is for manufacturing, even when the opportunity to target new segments.

It isn’t data-driven and is not connected to the buyers’ journey. But the major problem isn’t one of these things, but rather online content treating manufacturing as the same as other industries. It is not.

A vital problem that manufacturing faces, which its marketing has to understand, is disruption, because it’s this message that will resonate with its core buyers.

Let’s explore what that means.

What is lead generation in manufacturing, and why is it important?

This is for all the folks who aren’t in the know, but lead generation in the manufacturing industry is the marketing practice of showing up where your potential buyers are, communicating value to them, acquiring their data, and convincing them to buy your service or product.

One such example is the TSMC, a silicon manufacturing plant that will market its products to the AI and computing sectors, retain the information, contact them again, and convince them to buy through outreach and sales.

Just like all lead generation initiatives, manufacturers have to: –

  1. Define their ICP
  2. Understand their buyers’ pain points
  3. Position themselves as a solution
  4. Create and distribute the marketing message
  5. Generate inbound traffic and an outbound list.
  6. Make the sale.

That is essentially all manufacturers have to do.

Why is lead generation important in manufacturing?

Okay, this is where everything differs from other lead gen initiatives. In recent years, the SaaS industry has had to wake up to the buyers’ longer cycles. After all, businesses hit by COVID-19 have become risk-averse.

But manufacturers have been dealing with this for a long time.

  1. Buying cycles that take 18-24 months.
  2. Delays from compliance, legal, and procurement
  3. Custom Specifications and meeting these requirements.
  4. Supply-Chain disruptions

These challenges are as abstract as they come and affect manufacturers on a large scale. And this is a vendor-buyer problem- both of them face it and become wary of changing existing vendors they have trusted for years.

It’s a basic principle: if something isn’t broken, don’t fix it. And it’s this attitude that keeps buyers from switching- even if their current solution isn’t the best one.

Lead gen helps you penetrate this thinking through consistent marketing messages; it gives vendors leverage by empowering them to assess the cost of not switching.

Strategies to generate high-quality leads in manufacturing

Manufacturers have to deal with content online that basically tells them to do all the basics of lead generation, missing all the crucial points to consider.

Of course, it’s easy to say, “Improve your marketing messages,” rather than telling you how to do it. There are a lot of how-tos on the topic of improving marketing messages, but there aren’t many that will help you actually put that into practice.

Marketing teams don’t need how-tos beyond ‘How to use GA4 to set up a funnel or customized goal’. That is what how-tos are for.

Marketers need methods to do what they do best: be analytically creative and target segments. This is our shot at those methods, tailored to manufacturers by leveraging the context of manufacturing.

These strategies are for leaders in manufacturing to improve the quality of leads. So it will be specific to their context.

Turn Supply Chain Chaos into Buyer Confidence

Manufacturers face a crucial problem- supply chain disruption, and the solution to this problem is gargantuan. A lot of goods get stolen, or there is a lack of inventory.

These are problems as old as export and import.

But what does that have to do with lead generation? The answer is simple- your buyers are expecting disruption, and they won’t be buying from you immediately. You need to build a relationship with them before you engage them in selling.

Your marketing and your own supply chain must understand their problems and address them through the marketing messages- making them feel heard and seen. You needn’t promise to change their supply chain, but position yourself as someone who knows this and has safeguards in place.

This type of messaging will help you gain an edge over your competition.

Winning Over the 11-Person Buying Committee

Manufacturing has a long sales cycle, and there are two reasons behind it: changing vendors is risky, and that risk gives rise to the buying committee of 8-11 buyers. (This has become the norm for all B2B buying.)

These are leaders from departments like engineering, quality, operations, finance, legal, supply chain, their shipping agency, and more.

Each of them cares about different problems, and your marketing message must reflect that- for example, a leader in finance doesn’t care about whether your product is the best or if you can manufacture 100 units of parts.

They care about the cost of each part, the delivery cost, whether you’re insured and can mitigate damage, and if the goods are damaged, what the replacement will look like.

The finance leader will look for financial security and accountability. How will you reach them with your marketing?

This part also includes identifying decision-makers and drip-feeding them with personalized messages, outreach, or otherwise.

Why Your Marketing Must Speak the Language of Disruption

As vendors, your marketing must understand one thing: your buyers cannot afford to lose shipments.

That’s a core reason why so many of your buyers are risk-averse. Loss doesn’t just mean loss of the products but loss of the promise to their buyers. If the vendor they switched to can’t make the best on their promise, what would happen to them?

The leader who hired the vendor would be at best under scrutiny for their tenure and at worst, fired.

These realistic scenarios are often excluded from marketing planning. So you must ensure your messages acknowledge disruption and take time to explain how you integrate disruption into your processes.

This is the closest thing we can give as a hack. Many manufacturing vendors’ marketing messages don’t include this acknowledgement of disruption.

You can leverage it to elevate your messaging and build trust by making your buyers feel you are transparent with them. This could happen by explaining how you take care of things, which, as a manufacturer, is a prerequisite.

Turn Product Wear-and-Tear into a Trust Advantage

Your buyers are acutely aware of the physical product’s obsolescence- manufacturers and their buyers dread this stage of the product, where wear and tear take hold. There is usually a trade-off between cost vs. the product’s life.

And this is where marketers can capture manufacturing sales leads by simply addressing this pain point and comparing how your product, supply chain, and manufacturing process handle obsolescence.

This step has to be transparent. You can do this through whitepapers and case studies or your engineers’ field notes.

When buyers know that they are buying not just a product but a guarantee compared to their alternative, that will get you to the table.

And that is the crux of all lead generation.

How to Turn Risk into a Lead Magnet

We get it. These methods are more about positioning yourself, and this is what is missing from most manufacturing-facing content. A lack of awareness of what works.

To use these methods to generate leads and sales, you must understand that your buyers are looking for markers of trust. Trust that will be generated from preceding marketing efforts.

Yes, manufacturing is colossal, but so are its problems.

Loss of jobs, unskilled workers, slow digitalization, and cost of raw materials are all pain points that vendors solve but seldom mention.

It’s like sitting on gold and never cashing it.

The method is simple: don’t do what the rest of the industry is doing. Your case is unique, and it operates on a different methodology.

Think of it like this: when has a SaaS marketer had to worry about a ship’s mooring line breaking and cutting a sailor apart? But you do.

And your messages need to reflect that; that is the point of the strategy. To understand just how different the industry is.

When you consistently put out messages that reflect reality, you will get leads that articles like ‘inbound marketing tips for manufacturers’ won’t be able to tell you.

How can they? They don’t know your industry. You do.

Don’t Copy SaaS, Market What Makes Manufacturing Different

Generic advice on marketing is not something you need. Yes, the B2B marketing scene is favoring SaaS because that’s where the tech market is- it’s easy to digitally market to people who expect everything software.

The real challenge lies in the messy reality of manufacturing, and it is a real one.

To gain their trust doesn’t mean to talk about benefits or value, but to prove that you won’t be the one who puts them under. You and your buyers have to think about things that involve lives- what happens when a plane crashes and your piece is the one responsible?

That’s what you, as a marketer and leader, are dealing with. But you don’t have to do it alone. A partner can help make the journey easy.

And we, at Ciente, get that.

Lead gen isn’t easy, and it doesn’t have to be. But you can save time and cost and do the things you do best: becoming a trusted vendor.